Service

Hotline：

400-021-8800

WeChat account

U-TEAM·Shanghai Headquarters
U-Team Furnishings Co., Ltd.

Room 705-706, No.3 Building,

PortMix Hongqiao, No.2377 Shenkun Road,

Minhang District, Shanghai 201106 China

U-TEAM·Factory & Showroom
No.10 Wansheng Road, Jiangsu Province 215513 China

PRODUCTS

REFERENCES
ABOUT US

CULTURE

AGENCY BRAND

Customer service system construction is an important part of the Company's overall quality management and marketing. Based on its years of experience in providing high-quality services for customers, U-TEAM has established a perfect and sound customer service system in strict accordance with the ISO9001 international quality standard system. The Company's customer service system comprises pre-sale service, in-sale service, after-sale service and complaint handling. We have established a service team to pay attention to every service demand of customers in a timely and comprehensive manner. By providing comprehensive and efficient services, we can improve the service concept from the corporate culture, improve customer satisfaction from the system guarantee, and provide customers with truly valuable services based on the actual needs of customers.

Before-sale

Consulting service: Customer are offered efficient services in different local showrooms halls and by the affiliated agencies of U-TEAM. Before buying a product, customers can get a full understanding of product features, usage and market feedback so as to make a correct judgment.

Space design and optimization: With the aim of comprehensively improving the quality of the office environment, we are committed to making an integrated design of office elements such as office furniture, carpets, lighting and high partitions to provide customers with a professional solution for overall office layout.

High-quality product experience: U-TEAM has introduced well-chosen European brands, distinctive ones in line with the Chinese market demand, design ideas, brand-name products and materials, advanced equipment and machining technologies into China to provide Chinese customers with excellent product experience.

In-sale

Professional transport and installation: We strictly follow the ISO9001 and 14001 standards. During sales, the technical personnel of U-TEAM tracks closely project progress and does the coordination work to ensure the correctness of product transport and installation. After installation, U-TEAM is responsible for debugging the product to ensure its normal use.

QUALITY ASSURANCE

We guarantee that all products of U-TEAM are super-durable in normal use. We offer a six-year warranty and seven after-sales services to safeguard customers' legitimate rights and interests.

QUALITY ASSURANCE

We guarantee that all products of U-TEAM are super-durable in normal use. We offer a six-year warranty and seven after-sales services to safeguard customers' legitimate rights and interests.

Standardized operation on demand: We strictly observe customers' labor discipline and management regulations, and work under the unified command of customers;

Free value-added services: We provide one-off furniture cleaning services before acceptance;

Paid extra services: We provide furniture cleaning, renovation, handling, disassembly and assembly services;

Regular return visit for inspection: We provide furniture renovation, handling, disassembly and assembly services;

Extended warranty: In case of product failure, we will try our best to repair repairable parts, which will come with a warranty period from the date of maintenance;

After-sale tracking: We will designate a technical to offer after-sale tracking services;

Complaints supervision mechanism: We have a sound after-sale service supervision mechanism, whereby we handle various complaints and promptly solve all unpredictable problems encountered by customers in use.

400-021-8800

E-mail: info@u-team.com.cn